q22 Privacy Policy

q22 is an online casino and sports betting platform built for Myanmar players. This Privacy Policy applies to all players, visitors, and registered users who access the q22.mom website.

The purpose of this policy is to —

• Explain what personal data we collect and store
• Describe how that data is used
• Clarify how it is shared with third parties (or not shared)
• Inform you of your rights regarding your data

By accessing and using the q22 website, you agree to the terms of this policy. If you disagree with any part of this policy, please contact our support team before continuing to use q22 services.

This policy applies to the q22 website and all related services. We have no control over the privacy policies of any third-party websites and are not responsible for them.

q22 may collect and store the following types of information in order to provide services and maintain security—

2.1 — Information you provide directly

• Name, date of birth
• Email address
• Phone number (for registration only)
• Payment and withdrawal information
• Personal records related to identity verification

2.2 — Technical data collected automatically

• IP address and device type (computer / mobile)
• Browser type and language settings
• Website access logs and session data
• Play history — for service improvement and issue resolution only

2.3 — Financial transaction data

• Deposit / withdrawal records (amounts, dates)
• Transaction records via KBZPay, Wave Money, AYA Pay, CB Pay
• Personal information related to KYC (Know Your Customer) checks

We only store data that is necessary for our services. Your data will not be retained indefinitely without change.

q22 collects personal information through the following methods—

3.1 — Directly provided by you

Data you provide yourself when opening an account, making a payment, or contacting our support team (Live Chat / Email).

3.2 — Cookies and technical logs

Technical data collected automatically from cookies, pixel tags and session logs when you visit the website. See Section 6 for details.

3.3 — From payment providers

We may receive relevant financial transaction data from payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay in order to confirm transactions.

q22 uses the personal information it collects and stores only for the following purposes—

• Account creation and management — To open, maintain and verify access to your q22 account
• Processing financial transactions — To process and record deposit / withdrawal transactions
• Service improvement — To improve your website gaming experience and resolve technical issues
• Security protection — To prevent fraud, money laundering and unauthorized access
• Legal compliance — To fulfill applicable legal notices, checks and obligations
• Customer support — To respond to your enquiries via Live Chat and Email
• Promotions and bonuses — To connect players with promotional offers carried out with their consent

We will not use any personal information outside the purposes stated above without prior consent.

q22 will not sell your personal information. However, it may be shared with third parties in the following circumstances—

5.1 — Service providers

Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay), technology partners and companies providing data protection services — such sharing is solely to carry out the service and is covered by their respective privacy agreements.

5.2 — Legal compliance

Where required to respond to a request from a court, judicial authority or relevant regulatory authority, data sharing in line with the law will be carried out.

5.3 — Business changes

If a merger or acquisition involving the q22 platform occurs, data may be transferred to the new company and this policy will continue to apply.

5.4 — Information We Do Not Share

We will not sell or share your personal information with advertising companies, non-affiliated third-party companies, or partner sites.

The q22.mom website uses cookie technology to improve players' browsing experience and to protect our services.

6.1 — Types of Cookies We Use

• Essential Cookies — Required without exception for the website to function properly and to maintain login sessions
• Performance Cookies — Used to monitor website traffic patterns, speed, and to identify errors
• Functional Cookies — Used to remember language preferences and settings

6.2 — How to Manage Cookies

You can control your cookie preferences, including deleting them, by adjusting your browser settings. However, if Essential Cookies are disabled, some website features may not work properly.

q22 applies technical and organisational security measures to protect your personal information—

7.1 — SSL Encryption

The entire q22.mom website is encrypted using SSL (Secure Socket Layer) technology. All data transfers between you and the q22 server are protected against unauthorised access.

7.2 — Data Access Control

Your personal information can only be accessed by authorised q22 staff and service providers. All access is logged.

7.3 — Server Security

Data is stored on secure servers with firewall protection and intrusion detection systems in place.

7.4 — Players' Own Responsibility

Players themselves also have a role in our security system—

• Never share your q22 account password with anyone
• Keep your personal devices (phone, computer) locked
• Do not log in over unknown connections (public Wi-Fi)
• If you encounter anything suspicious, contact our support team immediately

As a q22 player, you have the following rights regarding your personal information—

8.1 — Right to Access and Copy

You have the right to request and view the data we hold about you, and to obtain a copy. Send your request to [email protected].

8.2 — Right to Correct

You can request corrections to inaccurate or incomplete personal information. Correction requests can be submitted via Live Chat (24/7).

8.3 — Right to Request Deletion

You can request deletion of data that is not subject to legal or financial obligations. Data retained due to legal obligations cannot be deleted.

8.4 — Right to Restrict Processing

You can request that we restrict how we use your data — for example, while its accuracy is being verified.

8.5 — Right to Withdraw Consent

You can withdraw consent for data uses based on consent, such as marketing data, at any time. Processing will stop after withdrawal, but this does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us via Live Chat (available 24/7) or at [email protected].

q22 will not retain personal information longer than necessary to provide services. Areas where retention limits apply include—

• Account Data — Retained from account closure until all legal obligations have been met
• Financial Transaction Records — Retained in line with financial regulatory requirements
• Gaming Records — Retained for an appropriate period for responsible gaming and KYC verification purposes
• Customer Service Records — Retained for an appropriate period after the interaction closes to allow issues to be resolved

Data that is no longer needed will be securely deleted or converted to anonymized data.

q22 may update this Privacy Policy from time to time. When changes occur—

• The "Last Updated" date on this policy page will be revised
• For significant changes, players will be notified by email or through the website
• Continuing to use the service after a change notification is considered acceptance of the new policy

If you have questions about policy changes, you can contact us at [email protected].