Questions & Answers
q22 FAQ — everything you want to ask, in one place
All frequently asked questions about deposits, withdrawal timelines, account verification and security are answered here in full. If you can't find what you're looking for, contact us instantly via Live Chat.
Questions you may run into while using the q22 platform are grouped into 4 sections here. Read ahead for questions Myanmar players actually ask — including deposits and withdrawals, KYC identity verification, payment methods and account security. Click a question to expand the answer, and if you need more detail contact [email protected] or 24/7 Live Chat.
Jump directly to a question group
Group 1
Withdrawal Questions
q22 processes withdrawal requests within 10 to 45 minutes. Funds are transferred directly to the player's KBZPay, Wave Money, AYA Pay or CB Pay phone number, so check your transaction history. If the time has passed, it is recommended to contact Live Chat.
A pending request is usually because a review is still in progress. Possible reasons include incomplete KYC, unmet wagering requirements, or an unfinished payment method verification. If it has been over 45 minutes, you can enquire immediately via Live Chat.
Withdrawals from q22 can only be made to a KBZPay, Wave Money, AYA Pay, or CB Pay wallet registered in your own name. The account name and wallet name must match. This is a mandatory requirement for financial security and player protection.
To withdraw your Welcome Bonus, you must complete a wagering requirement of 15 times the bonus amount. For example — if you deposit 20,000 Ks, you receive a bonus of 30,000 Ks, and you must wager 30,000 × 15 = 450,000 Ks before you can withdraw. After completing the wagering requirement, the minimum withdrawal amount is 10,000 Ks.
q22's withdrawal service operates 24 hours a day, 7 days a week — no exceptions for public holidays or festivals. Requests are processed within 10 to 45 minutes, so you can request a withdrawal at any time of night.
Group 2
Documents and Verification
KYC checks are normally carried out at your first withdrawal or when significant activity is detected on your account. Verification may also be requested for large amounts or if there is a security concern. Having your documents ready in advance will speed up the process.
Documents submitted to q22 are transferred and stored with SSL encryption, used only for account verification purposes, and never shared with third parties without permission. You can read the full details in the Privacy Policy.
Rejections can happen when images are not fully visible or have obscured areas. Resubmit with a clear photo and you can explain directly via Live Chat. If you are unsure what went wrong, you can also contact us by email at [email protected].
KYC verification is designed to prevent money laundering and to ensure that players can only withdraw their own funds. It is the platform's way of maintaining trusted and fair play across the board, and it also serves to protect the player.
q22 accepts both Myanmar NRC (National Registration Card) and Passport. Clear images of both the front and back of the NRC are required, showing the name, date of birth, and photo. Documents must be sent over a secure encrypted connection.
Group 3
Questions about Deposits
Log in to q22, select the "Deposit" tab, and choose KBZPay as your payment method. Transfer the amount from your KBZPay app to the q22 KBZPay number shown, then record the transaction ID. The minimum deposit is 10,000 Ks. The system verifies deposits automatically, so there are no processing fees.
If your balance has not updated a few minutes after submitting your deposit — check that the transaction ID is correct and confirm that you sent to the right q22 phone number. If the problem persists, send a screenshot of the transaction to Live Chat and request assistance. Support will check and resolve it quickly.
q22 does not charge any fees on deposits. However, KBZPay, Wave Money, AYA Pay, and CB Pay may apply their own service charges on your end, so check your wallet's fee rate in advance. The amount you deposit will be reflected in your balance as-is.
Yes. Wave Money is one of the accepted payment methods at q22 and works the same way as KBZPay. Transfer from your Wave Money app to the q22 Wave Money number, record the transaction ID, and submit it. You can start with a minimum of 10,000 Ks.
Group 4
Protecting Your Account
Two-Step Verification (2FA) is a security layer that requires not just a password but also a second check (such as an SMS code) at login. Enabling 2FA on q22 gives your account an extra layer of protection against unauthorized access, so we recommend turning it on in your account settings.
Change your password immediately, then contact Live Chat and request a temporary account lock. Check your email and see which device the login notification came from. You can log out of any session remotely from your account security settings.
There are many phishing sites out there, so watch out for fake URLs. The correct URL is q22.mom only. Check that the browser address bar shows https with a padlock icon and that the domain name matches. It is safer to type the address directly into the address bar rather than clicking a link.
The q22 platform uses SSL (Secure Socket Layer) encryption at every step to transfer payment details and personal information. Data stored on the server is kept in encrypted format so that unauthorised access is not possible.
On the login page, use the "Forgot your password?" link to enter your registered email address and request a reset link. If you do not receive the email, contact us via Live Chat and we can help you after verifying your identity. Support is available 24/7 at any time.
Contact us and get your answer
If you have a question not covered in this FAQ, the q22 support team is ready to answer you in Burmese right away. Just reach out via Live Chat or email — no need to stay stuck waiting on your end.
24/7 Live Chat — contact us instantly in Burmese
Email: [email protected]