q22 Terms & Conditions
By using the q22 platform, you are considered to have read, understood, and accepted these terms and conditions. Please read this document carefully before you start playing.
Agreement and Scope
These terms and conditions apply to the q22 platform (referred to as "q22" or "the platform") and cover its website, mobile services, and all related content. All games, bonus programs, payment methods, and services provided by q22 are governed by these terms.
Registering an account, logging in, or making a deposit on the platform means you have read, understood, and agreed to all of these terms and conditions. If you do not agree with any term, you are asked not to continue using the platform.
Eligibility and Age Requirements
To use q22's services, the following conditions must be met—
- You must be 21 or older. q22 reserves the right to immediately close accounts of underage users (under 21) and forfeit all associated funds.
- Accounts must be opened for personal use only. Opening an account on behalf of a third party is prohibited.
- Each person is permitted one account only. If duplicate accounts are identified — matching phone number, payment method, or IP address — all linked accounts may be closed.
- You must access the platform from a location where online betting is permitted under the laws and regulations of your country or region.
Registration and Identity Verification
Under its KYC (Know Your Customer) process, q22 may at any time request proof of a user's full name, date of birth, and address. q22 is not responsible for any losses arising from inaccurate personal information submitted, regardless of whether verification was requested.
Account Management and Security
It is the user's responsibility to keep their account secure. Login credentials (username, password) must be kept strictly confidential and must not be shared with any third party.
Unauthorized Access
If your account has been accessed without your permission, or if you have forgotten your password, contact us immediately via 24/7 live chat. Every login is recorded by IP address, so q22 can investigate these matters.
Account Suspension
q22 may temporarily or permanently suspend an account for the following reasons—
- If a violation of these terms and conditions is found
- If there is clear evidence of fraud, collusion, or bonus abuse
- If suspicious money laundering activity is detected
- If registration with false personal information is found
Deposit and Withdrawal Rules
Available Deposit Methods
Deposits at q22 can be made via KBZPay, Wave Money, AYA Pay, and CB Pay. Only these methods are accepted, and q22 is not responsible for funds sent through any other method.
Minimum Amounts
Minimum withdrawal: 10,000 Ks (for all methods)
Withdrawal Processing Time
Withdrawals are normally processed within 10 to 45 minutes. Delays may occur for accounts that have not completed KYC verification or that have unusual activity under review.
Withdrawal Rejection
Withdrawals must be made through the same method used for the deposit. Withdrawals where the bonus wagering requirement has not yet been met may be placed on hold.
Bonus and Promotion Policy
Welcome Bonus
The q22 welcome bonus is 150% of your first deposit amount, up to a maximum of 300,000 Ks. The bonus wagering requirement is 15x the bonus amount, and this requirement must be met before any bonus-derived funds can be withdrawn.
Example 2: Deposit 420,000 Ks → Bonus 300,000 Ks → Balance 720,000 Ks → Wagering 300,000 × 15 = 4,500,000 Ks
General Bonus Terms
- The terms, validity period, and eligible games may differ for each bonus.
- Funds converted from a bonus can only be withdrawn after the wagering requirement has been met.
- If bonus abuse is detected (for example, claiming the same bonus across multiple accounts), the bonus and any associated winnings will be voided and the account may be suspended.
- q22 may change or discontinue bonus offers without prior notice.
VIP Program
The q22 VIP program has 4 tiers, and players progress through them based on their play activity—
- Bronze: Weekly cashback up to 0.4%
- Silver: Weekly cashback up to 0.8%
- Gold: Weekly cashback up to 1.1%
- Platinum: Weekly cashback up to 1.5%
The criteria for moving up or down VIP tiers are set by q22 and may change. Cashback funds are subject to the relevant wagering requirement before withdrawal.
Fair Play and Prohibited Conduct
q22 is committed to maintaining fair and trustworthy play on the platform at all times. The following conduct is strictly prohibited—
Game-Related Prohibitions
- Using bots, scripts, automated software, or any software that attempts to gain an unfair advantage in play
- Collusion — coordinating with other players to manipulate gameplay
- Attempting to exploit any technical vulnerability on the platform
- Using fraudulent funds or stolen payment methods
Financial Prohibitions
- Using the platform to carry out money laundering
- Depositing funds and withdrawing them without engaging in genuine play
- Deliberately bonus hunting — claiming bonuses without any intention of playing
If q22 detects any of these activities, funds may be frozen or rejected, and in serious cases the matter may be reported to the relevant authorities.
Liability Limitations and Service Suspension
Right to Suspend Service
q22 may temporarily suspend or cancel the service with or without prior notice. This includes suspension without prior notice in the following cases—
- During unannounced platform maintenance
- During technical issues
- Due to legal or regulatory requirements
Limitation of Liability for Losses
q22 is not responsible for losses arising from the following—
- Losses from the player's own gameplay — money lost in games is not the platform's responsibility
- Game interruptions caused by unexpected technical faults
- Losses caused by the player's own network connection issues
- Losses resulting from third-party access to the account
Copyright and Intellectual Property
All content, designs, software, code and trademarks on the q22 website are the intellectual property of q22. No third party is permitted to copy, reproduce, distribute or modify them. q22 reserves the right to take legal action against any infringement of these rights.
Personal Data Protection
q22 protects player personal data using SSL encryption technology. For details on how personal data is collected, stored and used, please read q22's Privacy Policy.
Players' personal data will not be sold or shared with third parties — except where required by law.
Responsible Gaming and Self-Exclusion
q22 supports responsible gaming and helps players take self-limiting measures—
- If you feel addicted to gambling, you can request Self-Exclusion via live chat
- You can contact the support team to set a deposit limit
- You have the right to request a Cooling-off Period
For more information on these matters, you can visit the Responsible Gaming page.
Dispute Resolution and Jurisdiction
Service Jurisdiction
q22's services are not available to users where doing so would be inconsistent with local laws. We take reasonable steps to verify that access is lawful, but responsibility ultimately lies with the user.
Dispute Resolution
Any dispute between a player and q22 will first be addressed through discussion. Contact q22's 24/7 live chat to have your case heard. If q22 is unable to respond within 30 days of a dispute being raised, the matter may be considered unresolved.
Language
In the event of any discrepancy between a translation of these terms and the original, the original version written in Burmese shall take precedence.
Contact and Support
If you have any questions about these terms, you can reach the q22 support team through the following—
- 24/7 Live Chat — instant responses available in Burmese
- Email — [email protected]
q22's support service operates 24 hours a day, 7 days a week and is available in Burmese.
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